Privacy Policy
Last updated: August 2025
1. Who We Are
The AI Media Centre ("we", "us", "our") operates the website theaimediacentre.com. We sell websites, AI receptionists, missed-call text-back, lead generation, review automation, campaigns and video to trades, local businesses and startups across the UK. We are based in Belfast and Dundee.
If you have questions about how we handle your data, please contact us using the details below.
Data controller contact: theaimediacenter@gmail.com / 07777 513366.
2. What We Collect
When you use our contact form, chat widget or other interactive features on theaimediacentre.com we may collect:
- Your name
- Email address
- Phone number
- Business type or industry
- The content of your message
- Chat transcripts — the full text of any conversation you have with our AI chat agent or live chat
- UTM parameters (e.g. utm_source, utm_medium, utm_campaign) that tell us how you found us
- Your IP address
- Browser and device information (user agent string, screen resolution, operating system)
3. Lawful Basis for Processing
We process your data under the following lawful bases:
- Legitimate interest — to respond to business enquiries, provide quotes and deliver the services you have asked about. We have balanced our interest against your rights and believe the processing is proportionate and expected when you contact a business.
- Consent — for marketing communications such as newsletters, promotional emails or SMS. You can withdraw consent at any time by clicking the unsubscribe link in any marketing message or by contacting us.
4. How We Use Your Data
- To respond to your enquiry or request
- To provide, maintain and improve our services
- To send you marketing communications (only with your consent)
- To analyse how visitors use our website so we can improve it
- To comply with legal obligations, resolve disputes and enforce our terms
5. Third-Party Processors
We share data only with processors that need it to help us deliver our services. We do not sell your personal data to any third party. Our current processors include:
| Provider | Purpose | Location |
|---|---|---|
| Supabase | Database hosting and authentication | EU / US |
| Zapier | Workflow automation (e.g. sending form data to our CRM) | US |
| Stripe | Payment processing | US / EU |
Where data is transferred outside the UK, we rely on Standard Contractual Clauses or an adequacy decision to ensure an appropriate level of protection.
6. Data Retention
We retain your personal data for up to 24 months from the date of collection, unless there is a legal reason to keep it longer (for example, an ongoing contract, a legal claim or a regulatory requirement). After the retention period your data is securely deleted or anonymised.
7. Your Rights
Under UK GDPR you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate or incomplete data
- Erasure — ask us to delete your data where there is no compelling reason to continue processing it
- Restriction — ask us to suspend processing in certain circumstances
- Portability — request your data in a structured, commonly used, machine-readable format
- Objection — object to processing based on legitimate interest or for direct marketing purposes
To exercise any of these rights, email theaimediacenter@gmail.com or call 07777 513366. We will respond within one calendar month.
If you are not satisfied with our response you have the right to complain to the Information Commissioner's Office (ICO).
8. Security
We take appropriate technical and organisational measures to protect your personal data, including encryption in transit (TLS), access controls and regular security reviews of our processors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "last updated" date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, contact us:
- Email: theaimediacenter@gmail.com
- Phone: 07777 513366
- Locations: Belfast and Dundee