Physiotherapists
How can an AI receptionist help a physiotherapist?
An AI receptionist helps a physiotherapy practice by replying instantly to calls while you are treating a patient, answering common questions about conditions and treatment, capturing the patient's symptoms for an informed first appointment, and booking sessions, so no potential patient goes to a competitor because you could not stop a treatment to answer the phone.
What the AI receptionist handles
- Sends an instant text to every missed call, so patients in pain do not call the next physiotherapist
- Answers common questions about treatment types, session lengths, opening hours and pricing
- Captures the patient's symptoms, affected area and duration for an informed first appointment
- Books appointments into your calendar and sends the patient a confirmation and reminder text
- Handles after-hours calls so patients always get a response, even when the clinic is closed
What is included in your website
- Five pages: home, services, areas, reviews, contact
- Your phone number on every page
- Fast loading on mobile
- Service-area pages for each town you cover
- Google reviews displayed on the site
- A simple enquiry or booking form
Websites start at £350 one-off. See our pricing page for the full breakdown.
Example call flow
The following is an example to show how the AI receptionist works. Every setup is tailored to your business on a free discovery call.
- 1.A patient calls about back pain that has been getting worse for two weeks.
- 2.You are treating another patient and cannot answer. The AI sends a text within 10 seconds: "Hi, sorry we missed your call. Looking to book a physio appointment? Reply here and we will get back to you."
- 3.The patient replies: "Yes, I have lower back pain that has been getting worse for two weeks." The AI captures this.
- 4.The AI asks: "What is your postcode, and would you prefer a morning or evening appointment?" The patient replies.
- 5.The AI offers available slots and the patient picks one. You see the booking when you finish your treatment, with notes about the symptoms for your preparation.
Frequently asked questions
Is an AI receptionist useful for a physiotherapy practice?
Yes. Physiotherapists cannot answer the phone during treatments, and patients in pain want a fast response. The AI captures the enquiry while you treat, so no patient goes to a competitor.
Can the AI capture symptom details?
Yes. The AI can ask about the affected area, how long the patient has had the symptoms and the severity, so you are prepared for the first appointment and can allocate the right amount of time.
Can it answer questions about treatment?
Yes. You provide information about your treatment types, session lengths and pricing, and the AI answers common questions. For specific clinical questions, it captures the details for a callback.
How much does it cost for a physiotherapy practice?
A website starts at £350 one-off. The AI receptionist with booking and text-back starts at £49 per month. Everything is agreed on a free discovery call.
Can it reduce no-shows for appointments?
Yes. The AI sends a reminder text the day before each appointment, which significantly reduces no-shows and last-minute cancellations that cost you income.
Is it appropriate for a healthcare setting?
Yes. The AI does not give clinical advice. It captures enquiries, answers administrative questions and books appointments. All clinical assessment and treatment is done by you during the appointment.
Book a free discovery call
We will look at your physiotherapists business, answer your questions and show you what your website could look like, all for free.