AI Receptionist · Estate Agents
Is an AI receptionist worth it for estate agents?
Last updated: 30 October 2026
Yes. Estate agents miss calls while on viewings or valuations, and buyers enquiring about a property simply call the next agent if they get voicemail. An AI receptionist sends an instant text to every missed call, captures the property the caller is interested in and their preferred viewing times, answers questions about fees and the selling process, and books viewings into your calendar.
The missed-call problem in estate agents
Every trade has its own pattern of missed calls. Here are the situations estate agents tell us about on discovery calls:
- A potential buyer calls about a property they saw on Rightmove — you are on a viewing at another property and cannot answer.
- A seller calls to book a valuation — you are at a property inspection and miss the call.
- A buyer calls to ask about a price reduction — you are driving between viewings and cannot pick up.
- A landlord calls about a rental property — you are in a staff meeting and the call goes to voicemail.
What the AI receptionist handles
- Instant text-back. Sends a text within seconds so buyers do not call the next agent.
- Property capture. Captures which property the caller is interested in, their contact details and preferred viewing times.
- Answers common questions. Handles questions about the buying and selling process, fees, valuation bookings and timelines.
- Books viewings. Offers available viewing slots, books them into your calendar and sends the buyer a confirmation with the property address.
- Follows up valuations. Follows up with sellers who have requested a valuation but not yet booked an appointment.
How to set it up
Every setup is tailored to your business on a free discovery call. These are the typical steps from first conversation to going live.
- 1.Book a free discovery call so we can understand your call patterns, common questions and how you currently handle enquiries.
- 2.We set up your AI receptionist with a dedicated number that forwards missed calls to text-back, using your business name and tone of voice.
- 3.We load your knowledge base — services, prices, areas covered, opening hours and common questions — so the AI can answer accurately.
- 4.We connect your calendar so the AI can offer available slots and book appointments directly, then send confirmation and reminder texts.
- 5.We test the system with real scenarios for your trade, train you on reviewing summaries and notifications, and go live within a few days.
- 6.After launch, we review the first week of calls and texts together, refine the scripts and knowledge base, and add follow-up automations.
Key facts
- Websites start at £350 one-off with optional monthly extras agreed on a free discovery call.
- Missed-call text-back starts at £49 per month with no long-term contract.
- The AI receptionist works with your existing phone number — if you answer, it does nothing.
- We are The AI Media Centre, based in Dundee and Belfast, serving six countries.
- Call 0141 230 0198 or email hello@theaimediacentre.com to get started.
Frequently asked questions
Can the AI handle property enquiries?
Yes. The AI captures which property the caller is interested in, their contact details and preferred viewing times, so you can follow up with a confirmed viewing when you are free.
Can it book viewings?
Yes. The AI offers available viewing slots, books them into your calendar and sends the buyer a confirmation text with the property address and viewing details.
Can it answer questions about fees?
Yes. You provide your fee structure and selling process information, and the AI answers common questions about costs, timelines and what is included.
How much does it cost for an estate agency?
A website starts at £350 one-off. Missed-call text-back starts at £49 per month. Everything is agreed on a free discovery call.
Does it work with Rightmove or Zoopla?
The AI works with your phone and website. When a buyer calls from a property portal, the AI captures the enquiry and notifies you. It does not integrate directly with the portals.
Book a free discovery call
We will look at your estate agents business, answer your questions and show you what your AI receptionist could do, all for free.